‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, in which large companies are investing heavily in content creators and devoting less capital to marketing items in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a byproduct of the drilling process. Today, a spree of user-generated videos have documented the product’s widespread use in “life hacks”.
Promoted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for noisy doorways. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, executives at the multinational enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were confirmed. So too were ideas it could prolong perfume and restore leather handbags. Proposals that it might brighten smiles or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been termed “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend half of its colossal advertising budget on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said interacting online “without killing the party” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“The trend is shifting from a broadcast model, where we would just send out ads … Now it’s many conversations, various groups. Changes in digital feeds means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by users, mentioned by individuals, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
This plan mirrors profound shifts happening in audience habits, with the youth demographic devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by drops in TV and print advertising. Within the United Kingdom, advertising income for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
It also reflects a media convergence as brands effectively act as media producers, partnering with a multitude of digital creators to promote their goods.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the individuals they follow more than they trust ads. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to see what works.
Such methods are increasing. Promotional expenditure on the creator economy is increasing four times faster than the media industry overall. Stateside, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.
She added: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”